How to Access and Use Webmail

Step 1: Open the webmail login

Use any of these (replace with your domain):

Address	Notes
https://yourbusiness.co.ke/webmail	Easiest to remember
https://webmail.yourbusiness.co.ke	Also works on our servers
https://yourbusiness.co.ke:2096	Direct secure port (some office networks block it)

Log in with your full email address and the mailbox password (not your cPanel password).

Step 2: Choose your webmail app (first time only)

If you see a choice of applications, choose Roundcube — it is the modern, mobile-friendly option. Tick Open my inbox when I log in so you skip this screen next time.

Step 3: Find your way around

• Compose — write a new email. Attach files with the paperclip (keep attachments under about 20 MB; use a link for bigger files).
• Folders — Sent, Drafts, Junk (check it for missed emails), Trash.
• Search — the search box searches the current folder; click the arrow to search all folders.

Useful settings

Open Settings (gear icon):

• Identities → add your signature (name, title, phone, website). Tick HTML signature to include formatting.
• Filters → create rules, e.g. if From contains @kra.go.ke → move to folder “KRA”.
• Out of Office / Vacation → automatic replies (same as cPanel Autoresponders).
• Password → change your mailbox password (if shown). Remember to update it in your phone and Outlook afterwards.

Using webmail to troubleshoot

If email does not work in Outlook or on your phone, try webmail:

• Works in webmail → the problem is your app's settings or saved password. See Outlook, Android, iPhone.
• Fails in webmail too → see Email not sending or receiving.

Troubleshooting

Problem	Cause	Fix
“Login failed”	Wrong password or not the full address	Reset the password in cPanel → Email Accounts → Manage
Page will not load on office Wi-Fi	Network blocks port 2096, or your IP is firewall-blocked	Use yourbusiness.co.ke/webmail; try mobile data; WhatsApp us your IP
Certificate warning	Free SSL not yet issued for the domain	Run AutoSSL in cPanel, or use the server link in your welcome email
“Mailbox quota exceeded”	Mailbox full	Empty Trash/Junk; see Fix a full mailbox
Attachment will not send	Too large	Share via Google Drive/OneDrive link instead

Frequently asked questions

Do emails I delete in webmail disappear from my phone too? Yes, if your phone uses IMAP (recommended) — everything stays in sync.

Is webmail secure on a shared computer? Use a private window, never tick remember me, and always Log out when finished.