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Knowledge Base

Hosting guides built for Kenyan businesses

Step-by-step tutorials on hosting setup, domain management, email configuration, and troubleshooting — written in plain English for Kenyan entrepreneurs.

46 articles

6 categories

Updated weekly

English & Swahili

Hosting Setup GuidesPopular

How to Log Into cPanel for the First Time

Your cPanel credentials are emailed after sign-up. Learn how to access your control panel and what to do first.

cPanelgetting startedlogin

Hosting Setup GuidesPopular

How to Upload Your Website Files via cPanel File Manager

Learn how to upload HTML, CSS, and PHP files to your hosting account using the built-in cPanel File Manager.

cPanelFile Managerupload

Hosting Setup GuidesPopular

How to Install a Free SSL Certificate on Your Website

Enable HTTPS on your website in minutes using the free Let's Encrypt SSL included with all Braysons Host plans.

SSLHTTPSsecurity

Hosting Setup Guides

How to Create a Subdomain in cPanel

Set up subdomains like shop.yourdomain.co.ke or blog.yourdomain.co.ke for separate sections of your business.

subdomaincPanelDNS

Domain ManagementPopular

How to Register a .co.ke Domain for Your Kenyan Business

A .co.ke domain builds local trust and improves search rankings for Kenyan customers. Here's how to register one.

.co.kedomain registrationKeNIC

Domain ManagementPopular

How to Update Your Domain Nameservers to Point to Braysons Host

If your domain is registered elsewhere, update its nameservers to connect it to your Braysons Host account.

nameserversDNSdomain

Domain Management

How to Add and Manage DNS Records in cPanel

Add A records, CNAME records, MX records, and TXT records to configure your domain for email, subdomains, and third-party services.

DNSA recordCNAME

Domain Management

How to Transfer Your Domain to Braysons Host

Move your existing domain to Braysons Host for unified management of your hosting and domain in one place.

domain transferEPP codeKeNIC

TroubleshootingPopular

How to Fix a 500 Internal Server Error

A 500 error usually means a PHP or .htaccess problem. Here's how to diagnose and fix it quickly.

500 errorPHP.htaccess

TroubleshootingPopular

Website Not Loading After Changing Nameservers

If your site is not loading after a nameserver change, DNS propagation may still be in progress. Here's what to check.

DNS propagationnameserversnot loading

Troubleshooting

Business Email Not Sending or Receiving — How to Fix

Diagnose and fix common business email delivery problems including spam filtering, MX record issues, and SMTP authentication errors.

emailSMTPMX record

Troubleshooting

How to Fix the WordPress White Screen of Death

A blank white page in WordPress is usually caused by a plugin conflict or PHP memory limit. Fix it in minutes.

WordPresswhite screenplugin conflict

Email SetupPopular

How to Set Up Your Business Email in Microsoft Outlook

Configure your @yourdomain.co.ke email in Outlook on Windows, Mac, or mobile using IMAP settings.

OutlookIMAPemail setup

How to Create a Business Email Account in cPanel

Create professional email addresses like info@yourdomain.co.ke, sales@yourdomain.co.ke, and more in under 2 minutes.

email accountscPanelbusiness email

WordPress GuidesPopular

How to Install WordPress in 5 Minutes via Softaculous

Install WordPress on your Braysons Host account in minutes using the Softaculous one-click installer in cPanel.

WordPressSoftaculousinstall

Billing & PaymentsPopular

How to Pay Your Hosting Invoice via M-Pesa

Pay your Braysons Host invoice directly from your phone using M-Pesa Paybill — no card or bank transfer needed.

M-Pesapaymentinvoice

Hosting Setup GuidesPopular

How to Register for Free Hosting at Braysons Host

Braysons Host offers a free shared hosting plan for Kenyan startups and students. Here is exactly how to sign up and get your site live at zero cost.

free hostingsign upgetting started

Hosting Setup GuidesPopular

How to Register a Free .co.ke Domain for Your Business

Learn how to claim a free .co.ke domain with select Braysons Host plans and get your Kenyan business online with a professional address.

.co.kefree domainKenya

Hosting Setup GuidesPopular

How to Transfer Your cPanel Account from a Remote Server

Migrate your entire website, databases, and emails from another cPanel host to Braysons Host using a full cPanel-to-cPanel transfer.

cPanel transfermigrationremote server

Hosting Setup Guides

How to Host Multiple Websites on One Hosting Account (Addon Domains)

Use addon domains to host multiple websites under a single cPanel account — perfect for agencies and businesses with multiple brands.

addon domainmultiple websitescPanel

Hosting Setup Guides

How to Set Up Cron Jobs in cPanel

Automate repetitive tasks like sending emails, clearing caches, and running backups using cPanel cron jobs.

cron jobsautomationcPanel

Hosting Setup Guides

How to Password-Protect a Directory in cPanel

Restrict access to sensitive folders on your website using cPanel's built-in directory privacy feature.

password protectiondirectory privacycPanel

Domain Management

How to Enable WHOIS Privacy Protection for Your Domain

Prevent your personal contact details from appearing in public WHOIS lookups by enabling domain privacy protection.

WHOISprivacydomain protection

Domain Management

How to Set Up Domain Email Forwarding

Forward emails sent to your professional domain address to your Gmail or personal inbox without setting up a full email account.

email forwardingdomain emailcPanel

Domain Management

How to Renew Your Domain Before It Expires

Renew your .co.ke or international domain before it expires to avoid losing your website address and email service.

domain renewalexpiry.co.ke

Domain Management

How to Set Up a Domain Redirect in cPanel

Redirect one domain or URL to another using cPanel's built-in redirect manager — useful for rebranding or URL changes.

redirect301 redirectdomain

TroubleshootingPopular

How to Fix "Too Many Redirects" Error

The ERR_TOO_MANY_REDIRECTS error is usually caused by conflicting SSL or redirect settings. Here's how to fix it in minutes.

too many redirectsERR_TOO_MANY_REDIRECTSSSL

Troubleshooting

How to Fix a 403 Forbidden Error

A 403 error means the server is refusing access. Fix it by checking file permissions, .htaccess rules, and index file presence.

403 errorforbiddenfile permissions

Troubleshooting

How to Fix a Slow-Loading Website

Diagnose and fix slow website loading times with caching, image optimisation, and database cleanup — without changing your hosting plan.

slow websiteperformancecaching

Troubleshooting

How to Fix SSL Certificate Errors (NET::ERR_CERT_INVALID)

Fix browser SSL warnings and certificate errors that prevent visitors from accessing your website securely.

SSL errorcertificateHTTPS

Troubleshooting

How to Fix "Error Establishing a Database Connection" in WordPress

This WordPress error means the site cannot connect to its MySQL database. Fix it by checking wp-config.php credentials and database status.

database errorWordPressMySQL

Email SetupPopular

How to Set Up Business Email on Android

Add your professional @yourdomain.co.ke email to your Android phone using the Gmail app or built-in email app.

Androidemail setupmobile

How to Set Up Business Email on iPhone (iOS)

Configure your professional email on iPhone using the built-in Mail app with IMAP settings for Braysons Host.

iPhoneiOSemail setup

How to Send and Receive Business Email via Gmail

Use Gmail as your email client to send and receive emails from your professional @yourdomain.co.ke address — without leaving Gmail.

Gmailemail aliasSMTP

How to Set Up an Email Autoresponder (Out-of-Office Reply)

Automatically reply to incoming emails with a custom message — perfect for out-of-office notices, business hours, or acknowledgement emails.

autoresponderout of officeemail

How to Set Up SPF, DKIM, and DMARC for Better Email Deliverability

Prevent your business emails from landing in spam by configuring SPF, DKIM, and DMARC authentication records.

WordPress GuidesPopular

How to Secure Your WordPress Website (10-Step Checklist)

Protect your WordPress site from hackers with this 10-step security checklist — covering passwords, plugins, backups, and firewalls.

WordPress securityWordfencebackup

WordPress GuidesPopular

How to Set Up WooCommerce for a Kenyan Online Shop

Install WooCommerce and configure it for Kenyan customers — including KES currency, M-Pesa payments, and local shipping zones.

WooCommerceonline shopM-Pesa

WordPress Guides

How to Back Up and Restore Your WordPress Website

Create manual and automatic backups of your WordPress site and learn how to restore from a backup when things go wrong.

WordPress backupUpdraftPlusrestore

WordPress Guides

How to Speed Up Your WordPress Website in Kenya

Optimise your WordPress site for fast loading on Kenyan internet connections using caching, image compression, and CDN.

WordPress speedcachingLiteSpeed

WordPress Guides

How to Move WordPress to a New Domain

Migrate your WordPress site to a new domain name without losing SEO rankings or breaking links.

WordPress migrationnew domainrebranding

Billing & Payments

Understanding Your Hosting Billing Cycle and Renewal Dates

Learn how Braysons Host billing works — monthly vs annual plans, renewal dates, grace periods, and how to avoid service interruption.

billingrenewalinvoice

Billing & Payments

How to Request a Refund from Braysons Host

Understand our refund policy and learn how to submit a refund request for hosting plans, domains, and add-on services.

refundmoney backcancellation

Billing & Payments

How to Upgrade or Downgrade Your Hosting Plan

Scale your hosting up or down as your business needs change — with pro-rata billing so you only pay for what you use.

upgradedowngradehosting plan

Billing & Payments

How to Add a Payment Method to Your Client Portal

Save your M-Pesa number or card details for faster invoice payments and automatic renewals.

payment methodM-Pesacard

Billing & Payments

How to Download Your Hosting Invoice or Payment Receipt

Download PDF invoices and payment receipts from your client portal for accounting, tax, and expense reporting purposes.

invoicereceiptPDF

Excellent

5.0|37 reviews

O

Olivia Namu

6 months ago

I've had an excellent experience with Braysons Host from start to finish. Their hosting services are fast, reliable, and…

N

Namutila Ian

6 years ago

Unique and creative solutions that meet the customers' expectations

R

RAYMOND JEFF

2 days ago

Braysons is here to make a difference and here to make us safe.

P

Phelister Kemunto

2 days ago

I was initially hesitant to rely on a host that offers support over WhatsApp, but Braysons Host completely blew me away.…

N

Ngala Sheril

2 days ago

As a developer managing multiple client sites, fast communication is crucial for me. Braysons Host's WhatsApp support is…

D

Devan Oyugi

3 days ago

The lady called Darya, a customer support personnel, is very professional and audible. She took her time to make me unde…

W

Weche

1 month ago

Braysons Host consistently delivers fast, reliable hosting that keeps our website performing at its absolute best. Kudos…

R

Richard Harold

2 months ago

I loved their efficiency and service delivery when called upon. They have helped us navigate digital challenges, and now…

S

Sean

2 months ago

Very fair rates with no hidden charges and customer service is execptional .

Facebook

Excellent

5.0|Reviews on Facebook

P

Purity Wanjiku

2 weeks ago

Braysons Host is simply the best! Their support team is always available and very responsive. My website has never gone …

K

Kevin Mwangi

1 month ago

I have been using Braysons for my business website for over a year now. The uptime is excellent and whenever I have an i…

E

Esther Achieng

1 month ago

Switched from another Kenyan host to Braysons and I have never looked back. Faster speeds, better pricing, and a support…

B

Brian Otieno

2 months ago

Professional, affordable, and reliable. Braysons helped me set up my e-commerce site from scratch and the process was se…

M

Mercy Njeri

2 months ago

The best hosting company in Kenya! I have tried several others but Braysons stands out with their customer service and t…

S

Samuel Kipchoge

3 months ago

Braysons Host has been a game changer for my online business. Their cPanel is easy to use and the SSL certificate was se…

D

Diana Wambua

3 months ago

I recommend Braysons to every business owner looking for reliable web hosting in Kenya. Their prices are fair and the se…

C

Collins Odhiambo

4 months ago

Outstanding hosting service! The migration from my old host was done in under 2 hours with zero downtime. The team at Br…

L

Lydia Kamau

5 months ago

Braysons Host offers the best value for money in the Kenyan market. Fast servers, 24/7 support, and very competitive pri…

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Trustpilot

Excellent

5.0|Reviews on Trustpilot

J

James Kariuki

1 week ago

Best hosting provider in Kenya

Braysons has been exceptional! Their support team responds within minutes and my website has had zero downtime since I m…

G

Grace Wanjiru

2 weeks ago

Excellent customer support

I have been with Braysons for over 2 years and I am very satisfied. Whenever I have an issue, their team is always avail…

P

Peter Omondi

3 weeks ago

Reliable and fast servers

Switched to Braysons from another local host and the difference is night and day. My website loads much faster and the u…

F

Faith Muthoni

1 month ago

Seamless migration experience

Braysons migrated my entire website from my old host in just a few hours with no data loss and zero downtime. The team w…

D

David Mutua

1 month ago

Top-notch web hosting service

Running an e-commerce store requires reliable hosting and Braysons delivers exactly that. Fast loading speeds, free SSL,…

W

Winnie Auma

2 months ago

Affordable and professional

As a small business owner, I needed affordable yet reliable hosting. Braysons ticked all the boxes. Their starter plan i…

M

Moses Njoroge

2 months ago

Highly recommend to all businesses

I have recommended Braysons to over 10 of my clients and they have all been very happy. The domain registration process …

C

Caroline Waweru

3 months ago

Outstanding technical support

Had a complex WordPress issue that my previous host could not solve for weeks. Braysons resolved it within 30 minutes. T…

R

Robert Kimani

4 months ago

The go-to hosting company in Kenya

After trying three different hosting companies, I finally settled on Braysons and I have not looked back. Consistent upt…

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