At Braysons Host, we value customer satisfaction and aim to provide reliable hosting solutions. Our Return & Refund Policy outlines the conditions under which refunds are applicable and ensures a clear understanding of the process.

1. Money-Back Guarantee for Hosting Services

We offer a 30-day money-back guarantee on all our hosting services. If you are not satisfied, you may request a refund within 30 days of the initial purchase.

Conditions for Hosting Refunds:

• The refund applies only to hosting services.
• If a hosting package included a free domain name, the refund amount will be deducted by the standard registration fee of the domain name.
• Exception: If the domain name is a .co.ke extension, the full amount will be refunded.
• Any additional services or third-party integrations purchased alongside the hosting package are non-refundable.

2. Refund Policy for Domain Name Purchases

Domain name registrations are processed through third-party registries, and as such, domain purchases are non-refundable.

Exception for .co.ke Domains:

• Refunds for .co.ke domains are allowed if requested within 28 days from the date of purchase.
• Refund requests made after 28 days for .co.ke domains will not be processed.

3. Refund Policy for Other Services

• SSL Certificates, Software Licenses, and Additional Services are non-refundable once provisioned.
• Custom services, such as website design, consultancy, or premium support packages, are also non-refundable.

4. Refund Processing & Timelines

• Refunds are processed once a week, on Fridays.
• If a refund request is submitted, it will be paid on the first Friday following the request.
• If a refund request is submitted on a Friday, it will be processed the following Friday.
• Refunds will be issued via the original payment method unless otherwise agreed upon.

5. Non-Refundable Situations

Braysons Host reserves the right to deny a refund request under the following circumstances:

• Violation of our Terms of Service, including but not limited to abuse, fraud, or illegal activities.
• Chargebacks or disputes initiated before requesting a refund.
• Renewals or auto-renewals for services, unless canceled in advance.
• Downtime or performance issues caused by factors beyond our control, including third-party failures, customer misconfiguration, or force majeure events.